Performance and Usability of VoiceXML Application

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TypeArticle
ConferenceProceedings of the Eighth World Multi-Conference on Systemics, Cybernetics and Informatics, July 18-21, 2004., Orlando, Florida, USA
Subjectmobile users; speech recognition; voice user interface; voice service
AbstractThis paper discusses the advantages and challenges of using speech-enabled interactive voice response (IVR) technology for mobile industrial applications. These IVR systems can be built using VoiceXML technology for voice-enabled information communication. VoiceXML technology enables voice-based information retrieval and input and uses the familiar client - server paradigm. Two prototype applications of speech-enabled IVR services developed using VoiceXML technology are discussed in this paper, including voice-based inventory management and time management services for field users. Author presents the results of the performance studies for the prototype Voice Inventory Management System, and discusses the pilot usability study for this prototype application conducted on a group of potential users. Future research directions in the area of voice and multimodal mobile communication of field information are also discussed.
Publication date
LanguageEnglish
AffiliationNRC Institute for Information Technology; National Research Council Canada
Peer reviewedNo
NRC number47154
NPARC number8913962
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Record identifier64015e85-0bbe-40d1-b226-08a0c985dea2
Record created2009-04-22
Record modified2016-05-09
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