A Model of environmental and job satisfaction in open-plan offices: COPE field findings

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Conference65th Annual Conference of the Canadian Psychological Association: 10 June 2004, St. John's, NL
Pages14; # of pages: 4
Subjectenvironmental satisfaction, job satisfaction, open-plan offices, cubicles; Open-plan offices [cubicles]; Lighting; Office acoustics
AbstractAs part of NRC's Cost-effective Open-Plan Environments project, a field study was conducted to examine occupants' satisfaction with their physical environments. The questionnaire, including satisfaction ratings of 18 environmental features, 2 overall environmental satisfaction items, and 2 job satisfaction items, was administered to 779 US and Canadian office workers, from public and private sector organizations. (Two presentations at CPA 2002 reported on a subset of these data.) This paper focuses on the factor structure of the 18 environmental features, and examines a model combining these factors, overall environmental satisfaction, and job satisfaction. Exploratory and confirmatory factor analyses, conducted on 3 subsets of the data, supported a 3-factor structure: satisfaction with lighting, satisfaction with privacy and acoustics, and satisfaction with ventilation. The models showed acceptable fit to data from different geographical locations and organizational sectors, showing their generalisability. Structural equation modelling also confirmed a model in which these 3 factors were jointly related to overall environmental satisfaction, which in turn was related to job satisfaction. Occupants who were more satisfied with their environment also reported greater job satisfaction, suggesting a role for the physical environment in promoting organizational well-being and effectiveness.
Publication date
AffiliationNRC Institute for Research in Construction; National Research Council Canada
Peer reviewedYes
NRC number47630
NPARC number20377343
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Record identifier93cfa648-4aec-4819-b28b-e81b27583a89
Record created2012-07-24
Record modified2016-05-09
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