IRAP and Reid Crowther establishing benchmarking : measuring the performance of utilities

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TypeArticle
Journal titleJournal of Commerce
Volume89
IssueApril 17 30
PagesFS5, FS8
AbstractHow do not-for-profit operations, which do not compete for customers, measure their performance? For businesses, the marketplace has a brutal but accurate way of indicating effectiveness-at least financially.In the past wastewater utilities, like many government-run organizations, could refer to few performance yardsticks based on real industry track records. Now a new partnership, forged over the past two years with the help of the Industrial Research Assistance Program of the National Research Council, is giving Canadian wastewater utilities an array of equivalent measurements and a network for sharing management experience.
Publication date
LanguageEnglish
AffiliationNational Research Council Canada
Peer reviewedNo
NRC publication
This is a non-NRC publication

"Non-NRC publications" are publications authored by NRC employees prior to their employment by NRC.

IdentifierIRC-VISI-289
NRC number10050
NPARC number20386495
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Record identifierc9e91946-2ead-4147-b94e-348134112e0d
Record created2012-07-25
Record modified2016-05-09
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