A system for the seamless integration of personal messages using agents developed on a Lotus Notes platform

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DOIResolve DOI: http://doi.org/10.4224/9167749
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ConferenceCASCON 96: Meeting of Minds, November 12-14, 1996, Toronto, Ontario, Canada
AbstractWe introduce a seamless messaging system for the management of personal messages. The aim of it is to intercept, filter, interpret, and deliver multi-modal messages (voice, fax, and/or e-mail messages). Messages are delivered to the recipient regardless of their target messaging device. Seamless messaging involves finding the person (if urgent) and delivering the information to them on their cellular phone, pager, laptop, nearest fax, telephone, or workstation. The system includes a set of personal agents that classify and act on incoming messages based on theircontent. The user specifies the classes and actions to the agent as a set of high-level rules. This allows the user to specify rules that are independent of the messaging system and target devices. A personal agent "Secretary" is responsible for mediating between the different messaging environments, the target devices, and other interacting applications (e.g., calendars, e-mail programs, etc.).The design of this Seamless Messaging System is based on the integration of three technologies,ubiquitous computing, information filtering, and telematics. The system has beenimplemented on a Lotus Notes platform. What makes the system unique is its approach to treating a message in a universal manner, its ability to mediate between different messaging devices, and its ability to try to determine the availability of the user.
Publication date
AffiliationNRC Institute for Information Technology; National Research Council Canada
NoteReprinted from Proceedings of CASCON 96: Meeting of Minds. Toronto, Ontario, Canada. November 12-14, 1996.
Peer reviewedYes
NRC number40150
NPARC number9167749
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Record identifiercdc5efb7-ee78-46ce-b2b6-4099cc5a5506
Record created2009-06-29
Record modified2016-05-30
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