A Model of satisfaction with open-plan office conditions: COPE field findings

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DOIResolve DOI: http://doi.org/10.1016/j.jenvp.2007.04.002
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TypeArticle
Journal titleJournal of Environmental Psychology
Volume27
IssueSeptember 3
Pages177189; # of pages: 13
Subjectenvironmental satisfaction, job satisfaction, model, open-plan office; Open-plan offices [cubicles]
AbstractThis paper describes the factor structure of an office environmental satisfaction measure and develops a model linking environmental and job satisfaction. The data were collected as part of the Cost-effective Open-Plan Environments (COPE) project, in a field study that also included local physical measurements of each participant's workstation. The questionnaire was administered to 779 open-plan office occupants from nine government and private sector office buildings in five large Canadian and US cities. Exploratory and confirmatory factor analyses revealed that the 18-item environmental satisfaction measure formed a three-factor structure reflecting satisfaction with: privacy/acoustics, lighting, and ventilation/temperature. Structural equation modelling indicated that open-plan office occupants who were more satisfied with their environments were also more satisfied with their jobs, suggesting a role for the physical environment in organizational well-being and effectiveness.
Publication date
LanguageEnglish
AffiliationNRC Institute for Research in Construction; National Research Council Canada
Peer reviewedYes
NRC number49209
18265
NPARC number20378091
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Record identifierd9b09691-febc-451d-92db-9f997c418d6a
Record created2012-07-24
Record modified2016-05-09
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